Pepperstone: What do real people say about this trading platform?


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If you are looking to open an account with Pepperstone, the popular Forex and CFD trading platform from Australia, and you are browsing the internet to find opinions from real users, you have come to the right place.  What do we mean by 'real users'? Well, what other platform comparison sites do is basically give you their own opinion. But this is not 100% reliable, is it? It just doesn't sound good. 

We have searched for the most representative positive and negative opinions to describe the experience on this platform. How did we do it? We checked out the site, which is the largest global website that collects information from services. Real users of every good or service on which an opinion can be given leave their comments on them at Trust Pilot. In this article, we collect good and bad thoughts representing the “heard on the street” comments regarding the Broker. We include the reviewer's name so that, if you are in doubt, you can look it up on

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Pepperstone's 5 Star Reviews (Excellent)

Chris Downs: “Great broker, used them for about 3 years.”

Christophe Fiacre: “Pepperstone is a solid broker that brings good experience of trading. Regulated, better spread + commissions, great execution, ECN accounts.”

Tom Shaper: “Pepperstone has been nothing but an incredible experience. From my application, to being approved, to check ins to see how I am getting on. They offer incredible value offered with tight spreads and small commissions. Couldn't be happier being with Pepperstone and would highly recommended Pepperstone and their services.”

John Rutherford: “Very good service and low spreads, one of the best brokers that i have ever been with.”

And finally, we mention Davy Lowry’s opinion, who rated Pepperstone with 5 stars, and left the most detailed opinion we could found. Davy posted: 

“Glad I found 'the one'

After many years of getting messed around by terrible brokers and running into one problem after another, I finally decided to give Pepperstone a go as I had heard nothing but good feedback regarding them. I have not looked back since. The customer service staff are so helpful and polite and genuinely keen to sort out any issue or queries you may have, unlike my previous two brokers that were very rude and obviously could not care less about helping you out. I won't name and shame as I'm not that sort of person. My trading Experience with Pepperstone has been perfect. Excellent trading conditions, lightning fast execution and a very easy to navigate client area. The deposit and withdrawal process is simple and efficient and that's something I focus on as my past Experience has shown certain brokers are keen to take in your money but there was always magically an issue when it came to withdrawing funds, this is not the case with Pepperstone. If your in the same situation I was a while back, reading through broker reviews and trying to find somewhere you can trust, I would honestly recommend Pepperstone. Having gone from 1:500 leverage down to pepperstones 1:30 I was very unsure if this would work well for me but I have honestly found less leverage has helped me in my trading journey allowing me to manage position sizes much better, it kind of knocks out the greed aspect of trading and only allows you to open positions relevant to your account balance. please do not let the lower leverage side to things put you off like it did to me at first. The brokers that offer you insane leverage are the ones I guarantee you will have problems with and you will say goodbye to your funds very quickly.

Thanks to all the team at Pepperstone, I'm so glad I finally found an honest company.

Pepperstone's 3 Star Reviews (Average)

Now we dive into the not so good opinions. Real users say about Pepperstone:

Kamol Muminov: “Customer service is good.

Deposit and withdrawal rules has changed over time which made it difficult for me to save account in critical moment (during margin call). This was disappointing. I had to take the loss during BCH hard fork because all my BCH positions were forcefully closed. Margin requirement for BTC positions were increased from 5% to 20%.”

Jonathan Mosca: “Their help desk support is a disgrace, they can't even understand a simple login problem of their own website. It's just reaching a ridicoulous level of ignorance and unprofessionality. I can't login in my client area since over two weeks by now, try to contact them about the problem 3 time i repeat 3 times! they first said i can reset the password and of course it didn't solved anything because the account was deactivated/blocked by them or their security system. The second time i ask again to solve the problem and they told me it was necessary to give them the ID tax national code, i gave them and nothing was solved. In chat they just don't care to solve anything or to even make effort to understand a very simple but serious technical problem such a login in the client area. Now thanks god i didn't have any money of mine there otherwise i would have remained blocked without the possiblity to access to my personal client area. I don't really know if their support is from some low cost countries because their level of taking care the client is very poor and unprofessional. Saying this i will never work as a partner or trader for this broker ever again.”

Pepperstone's 1 Star Reviews (Bad)

Mario Herrera: “Take a look at next candle in Pepperstone and compare it with any other Broker or TradingView or whatever you use: Candle: XAUUSD - 1H - 21 Oct 2020 - 22:00 (GMT/UTC). Only had such a huge draw-down (taking the money of their customers), that nobody else in the world had. They are manipulating the "market" (or the market of their customers) to take (or stole) the money of their customers. Too bad. I would give them a 0 instead of 1, but trustPilot doesn't have zeros.”

Patrick Nassif: My data was breached recently by this company and all i have to say is i am called 3 to 4 times a day by scam companies trying to get money out of me i didn't have a problem with them till recently where they closed my demo account i consistently trade on for practice and now it doesn't exist weeks down the track.”

Note from Pepperstone suffered a cyberattack in July 2020 where some personal data of some users was stolen. In general, the 1 star reviews refer to this matter more than the normal operation of Pepperstone.

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